Trainer Code of Conduct

Training over video depends on trust. This code sets out the standards every MakeMyFitness coach agrees to, so you know what to expect from them and what to do if those standards aren't met.

• be on time and come prepared, with a plan for your session;
• coach from a quiet, well-lit, professional setting, dressed appropriately for training;
• give you their full attention, without distractions, for the whole session;
• speak respectfully and clearly, and explain the reason behind what they ask you to do;
• keep their certifications current and keep learning.

• read your booking answers and health declaration before your first session, and check in at the start of every session;
• adapt exercises to your level, your injuries and your health, and never push you through pain;
• stop the session if they see warning signs, and help you get assistance if you need it;
• refer you to a doctor or physiotherapist when something needs professional attention.

Coaches don't diagnose injuries or conditions, prescribe medication or supplements, or recommend extreme diets. Food guidance stays general and practical. In Rehab & Recovery, coaches work alongside your doctor or physiotherapist, never in place of them.

Coaches treat every client with equal respect, whatever their gender, age, body, ability, religion, caste or background. There's zero tolerance for harassment of any kind, including sexual harassment and inappropriate comments about your body or appearance.

Coaches only ask you to adjust your camera as much as they need to see your form. If you'd be more comfortable with a coach of a particular gender, tell us when you book and we'll do our best to arrange it.

Coaches never record sessions or take screenshots. Everything you share, including your health information, stays confidential, is used only to coach you, and is never shared outside the MakeMyFitness team.

• contact you only about your coaching, and only through MakeMyFitness;
• don't pursue personal relationships with clients or ask for favours, money or gifts;
• don't sell their own products or services, or offer to train you privately outside MakeMyFitness;
• don't follow, tag or share you on social media without your permission.

Coaches are honest about their qualifications and about what results you can realistically expect. They never promise guaranteed results.

If a coach falls short of this code, tell us. Email hello@makemyfitness.com or call +91 99058 33824. Concerns go to our Grievance Officer and are handled confidentially, and you'll never be treated differently for raising one. We'll acknowledge your concern within 48 hours and resolve it within 30 days.

Coaches who seriously breach this code are removed from MakeMyFitness.