Who we are
MakeMyFitness ("we", "us") is based in Bengaluru, Karnataka, India. We decide how your personal data is used, which makes us the Data Fiduciary for it under India's Digital Personal Data Protection Act, 2023.
This policy explains what we collect through makemyfitness.com and our live online coaching, why we collect it, and the rights you have. It should be read with our Terms & Conditions and Cookie Policy.
What we collect
When you request a session, through our booking form:
- your name and mobile number;
- the program, date and time you choose;
- your answers to the booking questions: your goals, experience and equipment and, for some programs, health information such as injuries, pain, past surgery or whether a doctor has cleared you to exercise;
- anything you write in the notes field;
- where you're based: the area or city you search for or type, or, if you choose Use my current location, your device's location (its coordinates and how accurate they are) and the address we look up for it.
When you train with us: the notes your coach keeps on your sessions and progress, records of your bookings and payments, and messages between you and our team.
When you visit the website: like most websites, our servers record technical details of each request, such as your IP address, browser type, the page you asked for and the time. We use them to keep the website secure and working, not to identify you.
What we don't collect: we don't take card or bank details on this website, and we don't use analytics or advertising trackers.
How we use it
- to call you, confirm your coach and time, and send you the link to your session;
- to plan sessions that are safe for you and suited to your goals, health and equipment;
- to know which area and city you're joining from, so we can plan your sessions and understand where our clients train;
- to keep records of your sessions, plans and payments;
- to answer your questions and handle complaints;
- to keep the website and your data secure, for example by limiting automated requests;
- to meet our legal obligations, such as keeping tax and accounting records.
We don't sell your personal data, rent it out or use it for advertising.
Your consent, and your health information
We process your personal data with your consent, which you give when you submit the booking form, and where Indian law otherwise allows it, such as to meet a legal obligation.
Health information is especially sensitive. We ask for it only to keep your training safe, share it only with your coach and the team members who need it, and never use it for anything else.
You can withdraw your consent at any time by writing to hello@makemyfitness.com. We'll stop processing your data for the purposes you withdraw from, although we may then be unable to keep coaching you safely. Withdrawing doesn't affect what we did before you withdrew.
Where your data is stored
Your data is kept on secure servers run by our hosting providers. Some providers, such as Photon, process data outside India. We only use providers that protect personal data to the standard this policy describes, and transfers follow Indian law.
How long we keep it
- booking requests that don't lead to a session: up to 12 months;
- client records, including bookings, health answers and session notes: while you train with us and for up to 3 years after your last session;
- payment and tax records: as long as tax law requires;
- server logs: up to 90 days.
After that, we delete your data or anonymise it so it can no longer identify you. If you ask us to delete your data sooner, we will, unless the law requires us to keep it.
How we protect it
Everything sent to and from the website is encrypted (HTTPS). Only team members who need your data can see it: our team signs in with individual accounts, passwords are stored in hashed form, and sign-ins expire. Coaches are bound by our Trainer Code of Conduct.
No system is completely secure. If a breach of your personal data happens, we'll tell you and the Data Protection Board of India, as the law requires.
Your rights
Under the Digital Personal Data Protection Act, 2023, you can:
- ask for a summary of the personal data we hold about you, how we use it and who we've shared it with;
- ask us to correct, complete or update it;
- ask us to delete it, unless we must keep it by law;
- withdraw your consent;
- have a grievance about our handling of your data resolved;
- nominate someone to exercise these rights for you if you die or can no longer do so yourself.
To use any of these rights, write to hello@makemyfitness.com or our Grievance Officer. We may need to confirm who you are first, and we'll respond within 30 days. If you're not satisfied with our response, you can complain to the Data Protection Board of India.
Children
Our services are meant for adults. If you're under 18, a parent or guardian must book for you and consent to us processing your data. We don't knowingly collect a child's data without that consent, and if we find we have, we'll delete it.
Changes to this policy
We'll update this policy when our services or the law change, and show the new date at the top. If a change significantly affects how we use your data, we'll tell our clients directly before it takes effect.
Grievance Officer
For any question or complaint about your personal data, contact our Grievance Officer:
- Email: hello@makemyfitness.com
- Phone: +91 99058 33824
- Address: MakeMyFitness, Bengaluru, Karnataka, India
We'll acknowledge your complaint within 48 hours and resolve it within 30 days.
Questions about this policy?
We're happy to explain anything here.