Terms & Conditions

These terms are an agreement between you and MakeMyFitness ("we", "us"), based in Bengaluru, Karnataka, India. They apply when you use makemyfitness.com or book and take part in our coaching.

By using the website or booking a session, you accept these terms and the policies that form part of them: our Privacy Policy, Booking & Rescheduling Policy, Cancellation & Refund Policy, Health Declaration & Consent and Fitness & Medical Disclaimer. If you don't agree, please don't use our services.

MakeMyFitness provides live, online fitness coaching over video: Personal Gym Training, Personal Home Training, Rehab & Recovery and Group Classes. A certified coach guides you in real time while you train at home, at your gym or anywhere else with a camera and a connection.

We don't provide in-person sessions or visit your home. We're a fitness coaching service, not a medical provider: see our Fitness & Medical Disclaimer.

You must be at least 18 to book for yourself. Someone younger can train with us only if a parent or guardian books for them, accepts these terms on their behalf and supervises their sessions.

You agree to give us accurate information, especially about your health, and to keep it up to date.

Submitting the booking form is a request, not a confirmed booking. We'll call you to agree your coach, time and price. Your booking is confirmed once we've agreed the details and received your payment.

We may decline or cancel a request, for example if a session wouldn't be safe for you without medical clearance. If you've already paid, we'll refund you in full. The Booking & Rescheduling Policy explains how sessions are booked, joined and moved.

Prices are in Indian rupees (₹) and are as shown on our website when you book. If any tax applies, we'll tell you the total before you pay.

You can pay per session or buy a 4-week plan of 12 sessions, to be used within 6 weeks of your first session. Payment is due before your first session or before your plan starts, using the payment method we share when we confirm your booking.

We may change our prices from time to time, but a change never affects sessions you've already paid for. Cancellations and refunds are covered by our Cancellation & Refund Policy.

To train with us you need a phone, tablet or laptop with a camera, a stable internet connection and enough clear space to move. Please join on time, with your camera placed so your coach can see you.

If a session is interrupted by a problem on our side, we'll extend it or move it for free. Time lost to a problem on your side, such as your connection, may not be made up.

Exercise carries some risk, and your coach guides you remotely, so they can't physically help you. You're responsible for:

• telling us about any health conditions, injuries, medication or pregnancy before you start, and about any changes before each session;
• getting your doctor's clearance where our Health Declaration & Consent says you should;
• training in a safe space, with stable equipment and room to move;
• working at your own pace, and stopping and telling your coach if you feel pain, dizziness, chest discomfort or unusually short of breath.

Your coach may change or stop an exercise or a session if they think it's unsafe for you to continue.

Please treat coaches, our team and other people in group classes with respect. We don't tolerate abusive, threatening, discriminatory or sexually inappropriate behaviour. Our coaches follow our Trainer Code of Conduct, and we expect the same respect in return.

If you behave in that way, we may end a session or stop providing services to you. Refunds then follow our Cancellation & Refund Policy, except for sessions we end because of abusive or unlawful behaviour.

We don't record sessions. Please don't record, screenshot or share a session without your coach's consent and, in a group class, the consent of the others in it. Our coaches won't record you either.

Results depend on many things, including consistency, sleep, food, health and genetics. We'll coach you as well as we can, but we can't guarantee any particular result, such as a specific amount of weight lost or strength gained.

The website, our training plans, workouts, text and illustrations belong to us or to those who licensed them to us. You may use them for your own personal training, but not copy, sell or publish them without our written permission.

Video calls and payments take place on services run by other companies, and their own terms apply to your use of them. We're not responsible for their availability or for how they work.

We provide our services with reasonable care and skill. As far as the law allows, we're not responsible for:

• injury or loss that results from information you didn't give us, from not following your coach's instructions, or from training in an unsafe space or with faulty equipment;
• losses we couldn't reasonably have foreseen, or indirect losses such as loss of income;
• problems caused by events outside our reasonable control, such as power cuts or internet outages.

Where we are responsible, our total liability is limited to what you paid us for the services concerned in the three months before the claim. Nothing in these terms limits your rights under the Consumer Protection Act, 2019, or any liability that the law doesn't allow us to limit.

You agree to compensate us for reasonable losses we suffer because you broke these terms or gave us false information, for example about your health.

We may change our services or update these terms. We'll publish the new version here with its date. Changes don't affect sessions you've already paid for.

These terms are governed by the laws of India. If something goes wrong, please contact us first: most problems can be solved quickly with our team or our Grievance Officer. If a dispute can't be resolved that way, the courts at Bengaluru, Karnataka will have jurisdiction.

• MakeMyFitness, Bengaluru, Karnataka, India
• Email: hello@makemyfitness.com
• Phone and WhatsApp: +91 99058 33824