Cancelling a single session
| When you cancel | What happens |
|---|---|
| 24 hours or more before the session | Full refund, or move the session to another time for free |
| Less than 24 hours before | The session counts as used, with no refund |
| You don't join (a no-show) | The session counts as used, with no refund |
If something serious and unexpected stops you, such as illness or a family emergency, tell us as soon as you can. We'll do our best to move the session, although we can't promise to.
Cancelling a 4-week plan
You can stop a plan at any time. We refund what you paid, minus the sessions you've used (including late cancellations and no-shows) charged at the single-session price, because the plan discount applies only to a full plan.
| Example: Personal Gym Training | |
|---|---|
| You paid for the 4-week plan | ₹7,070 |
| You've used 3 sessions, at ₹799 each | ₹2,397 |
| We refund | ₹4,673 |
If the sessions you've used add up to more than you paid, there's nothing left to refund.
A plan's sessions must be used within 6 weeks of your first session. Sessions left after that aren't refunded, unless we've agreed to extend the plan, for example because you were ill.
If a doctor tells you to stop
If your doctor advises you to stop training, send us their note. We'll pause your plan until you're ready to come back, or refund all your unused sessions at the plan rate, without the single-session recalculation. You choose.
If we cancel
If we need to cancel a session, for example because your coach is unwell or there's a technical problem on our side, you choose: move it for free or get a full refund for it. If we stop offering a program, we'll refund all your unused sessions in full.
If you're not happy with a session
Tell us within 48 hours of the session. We'll look into what happened and, if we fell short, offer you a replacement session or a refund for that session.
How to cancel or ask for a refund
- Email hello@makemyfitness.com or call or WhatsApp +91 99058 33824 with your name, the number you booked with, and the session or plan.
- We'll confirm your cancellation and how much we'll refund within 2 working days.
- We'll send approved refunds to your original payment method within 7 working days. Your bank may take a few more days to show it.
What isn't refundable
- sessions you've taken;
- late cancellations and no-shows;
- time lost to problems on your side, such as your internet connection or device;
- plan sessions left unused after the plan's 6 weeks, unless we agreed to extend it.
Nothing in this policy affects your rights under the Consumer Protection Act, 2019.
Questions about this policy?
We're happy to explain anything here.