How booking works
- Choose a training format, answer a few questions about your goals and health, and pick a day and time.
- Leave your name, number and where you're based, and send the request.
- We call you to agree your coach, time and price, and to answer any questions.
- You pay before your first session or plan.
- We send you the video link and anything to prepare.
Your booking is confirmed once we've agreed the details and received your payment. Times are in Indian Standard Time (IST).
Session length
One-on-one sessions (Personal Gym Training, Personal Home Training and Rehab & Recovery) last 45 minutes. We'll tell you the length of a group class when you book.
Before your session
- charge your phone, tablet or laptop, and check your internet connection;
- place your camera so your coach can see you from head to toe, about two metres away;
- clear enough space to move freely, with a non-slip floor or mat;
- have water, a towel and any equipment you told us about ready;
- tell your coach about any new injury, illness or change in medication before you start.
Joining and running late
Please join at the start time. If you're late, the session still ends at its scheduled time. If you haven't joined or contacted us 15 minutes after the start, the session counts as missed.
If your coach is late, they'll make up the time or we'll move the session for free.
Moving a session
You can move a session for free if you tell us at least 24 hours before it starts. Email hello@makemyfitness.com or call or WhatsApp +91 99058 33824, and we'll find another time with your coach.
With less notice, the session counts as used. If something serious and unexpected stops you, tell us as soon as you can and we'll do our best to help.
Connection problems
If the connection drops on our side, we'll extend the session or move it for free. If it drops on yours, your coach will wait for you and try to reconnect. If you can't get back within 10 minutes, we'll try to move the rest of the session; if that isn't possible, the session counts as used.
4-week plans
A plan is 12 sessions, usually three a week, to be used within 6 weeks of your first session. If you're ill or travelling, ask us to pause your plan and we'll extend it where we can. Plans are for one person and can't be transferred.
Group classes
Places in each class are limited. Everyone joins the same live video call from their own space, and the same notice periods apply. If too few people book a class, we may move it, and you can choose the new time or a full refund.
Cancellations and refunds
Cancelling a session or plan, and how refunds are worked out, are covered in our Cancellation & Refund Policy.
Questions about this policy?
We're happy to explain anything here.